My son is currently there and you can't ever talk ...

My son is currently there and you can't ever talk on the phone all you get is I'm sorry call back in ten minutes or would you like me to have him call you, never do they have him call nor when I call back do I get to talk to him the phones are always taken! Bad enough you can't see your child let alone to not be able to talk to him! I would give 0 stars but that's not a option.