I also had a problem with their own film adhering ...

I also had a problem with their own film adhering to their own tape. I emailed the company and told them of my problem. My product was replaced with an upgrade and I got my money back in the form of a gift card from where the kit was purchased. I have not tried the new kit yet but I give them 3 stars for trying to make the situation right. A double replacement is hard to come by these days.
Update: The "best" option that I recieved as a replacement seems to be working just fine and the film is nice and heavy.