Antonio Carreon

Review of Roseburrough Tools

CUSTOMER SERVICE REVIEW ONLY Unfortunately this i...

CUSTOMER SERVICE REVIEW ONLY Unfortunately this is not the same great customer service of 40 years ago even 20 years ago not even 10 years ago ...I mean since Paul the shop manager retired. I could honestly say that this was Paul Aka the tool dude.. Was the best I have ever worked with in my career he was a true teammate.. Miss you Paul I myself am a third generation concrete contractors and have been in business over 40 years ... unfortunately we have a new generation that don t have the respect for the trade nor do they care. What you have here Mr. Roseburrough.. A few individuals that want to tell us how it is... it s just not gonna happen ...us veterans and the concrete trade man have been loyal to Roseburrough Tools and Paul ...and have been around along time and deserve the respect from your counter and ..if they can t do that then will probably take our business elsewhere .... I have a few situations but I m not going to get into details ...

TOOL REVIEW:
In my book there s no better concrete tool manufacture in the world... at one time they understood the needs of the cement industry mostly Pual s understanding of the tools... and the concrete profession is the most crucial point in customer service if you don t understand the tool or A little bit about the profession and How it s made ...you probably won t be in this business very long .

I won t give up on you Roseburrough Tools I have a good inside sales person that makes a difference for me ..... but please work on the counter guys especially the young ones ....
PS... If anyone out there knew Paul they know what I m talking about ... duplicate his theology and this business will still thrive .....