Surprisingly horrible service.

Surprisingly horrible service.
We had a resevation but had to wait to be seated in a long queue for about 20 minutes. What's the point of making a reservation if we cannot even be seated so long after the reserved timing?

Waiters were not attentive at all, and we had to call them a couple of times just to order. The cocktail (whiskey sour) tasted just ok - I've been to many other places in Singapore that serve better cocktails. We waited for our food for about an hour. We asked a waiter to check with the kitchen, and she said many other customers were also waiting for their food. The place seemed very shorthanded. We saw about 10 people chatting and drinking together around one table (violating social distancing rules), but no staff was around to stop them. Eventually we cancelled our food order and left.

For the price and the location, this restaurant is expected to do so much better. The quality of service we received is not acceptable at all even at restaurants that charge half the price.