Be warned--no way to track your online order and n...

Be warned--no way to track your online order and no phone support for tracking the shipment.
We ordered $300+ for a party on Sunday. Our order was placed on Thursday and acknowledged. We paid for FedEx express delivery on Saturday (Extra $5) as our order had free shipping.
By 4 PM Saturday (we are in Midwest) we became concerned as we had not received a tracking number, nor had we received the order. A call to the number on the website went to a recording saying online order assistance was closed. We tried the general phone number and the person who answered could not give us any information and then transferred us to a voicemail box.
We tried emailing--and found out our order had not shipped due to an issue with the FedEx label. They offered to ship the following week or give us free shipping (which we already had).
Extremely poor customer service--not notifying us of a problem when they had our email address (and I am fairly certain our phone # as well).
So we will spend tonight re-vamping our menu and driving 20 miles to procure ingredients.

Do not recommend for online orders--unreliable and absent customer service.

Edited to add:
I was very pleased to hear from Catalina Offshore Products regarding my unsatisfactory first order.
They went above and beyond to make an unfortunate situation right---so I am giving them a huge thumbs up and a big thank you!