Jim BilelloReview ofGrand hotel
Great experience Somewhere in Time. Excellent serv...
Great experience Somewhere in Time. Excellent service. Wonderful meals, cocktails and atmosphere. Be careful when taking the Ferry. Shepler's Ferry is a good operation, however, the Grand Hotel is a bit disorganized for your return trip. Checking in was flawless and the bellman brought the bags to the room, but on checking out the hotel has two sets of luggage tags. One to return to Mackinac City and the other to St. Ignace. In our case the hotel gave us the wrong tags to the wrong location which is the equivalent of the airlines sending your bag so the wrong airport. Had we not called down to the desk multiple times and gotten the right tags it would have been a nightmare. Despite the memo the hotel puts under the door your last night that states at the bottom "if you received the wrong tags, switch them?!" A much better system would be to receive tags for this when you first check in and have the conversation "are you going back home to St. Ignace or Mackinac City?" Horse drawn carriages are cool, but you have to either make a reservation in advance or allow 2 hours to wait in line, get your carriage, wait in line at the Ferry dock and then hope your luggage is on your same ferry or you will wait another hour to get your bags. You can also try to "carry on" your bags on the carriage, which solves this. Plan ahead, keep asking the front desk all these questions when you first check in and before you check out to avoid delays and disapointment!

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