Grandmother with Alzheimer has been here for 3 yea...

Grandmother with Alzheimer has been here for 3 years and many things have occured. The place is understaffed especially on the weekends where I have come in at 11:00AM on Saturday and Sunday and see only 1 Nurse and 2 Activity Assistants in each wing on the 6th Floor. My grandmother has so far had her clothes, glasses, and dentures missing from her room. Some days my grandmother is not groomed properly and no dressed warmly since the air conditioner's are on all the time and she can't take the cold. My mother pays over $1000 a month to have her kept there and they have yet replaced her glasses and dentures though the Nurse said the Doctor has ordered them and it has been two months. I come in at various times during the week, usually Tuesdays and Wednesdays in the mid-late Afternoon and I see my grandmother along with most of the patients sitting in the cafeteria with the television on but no activity to keep them occupied. Not even a newspaper or puzzle book or crossword puzzle. The place is decently clean and the staff are friendly but they are working with a skeleton crew almost all the time. Since the decision was my mother and not my own I would have to say for being charged so much money to take care of an elderly person I would expect at least more staffing and to have her glasses and dentures replaced as soon as possible since she can't see very well without them. But medication wise and treatment of her well being is very well. Still haven't replaced her glasses or dentures 3 years later.

Update as of May of 2014:
After making a complaint to the ombudsman and state department about the facility in January after seeing her with two black eyes and the nurses stating she fell (apparently they couldn't get in contact when calling the family members). It appears that they transferred my grandmother to Bronx Park Rehabilitation after stating she got into a dispute with a resident. Although they told me this after they transferred her already without giving the members a chance to appeal as my mother(grandma daughter) was discharge from the hospital the day before. They stated that they she was a danger to staff and residences. My grandmother is blind in one eye and can't see past 6 inches on her good eye. On top of that she speaks spanish only and was only arguing about not getting her meds when she mistaken the residence as a nurse. I went to St. Barnabas Nursing Facility to see other places besides Bronx Park Rehab and although its a smaller facility I would prefer it since they have a CNA on every floor who job is to answer phone calls from doctors, staff, and family members 24 hours a day and on top of that its clean and connected to the main hospital by a walkway. DO YOURSELF A FAVOR AND DON'T HAVE A FAMILY MEMBER HERE AS IF YOU COMPLAIN AGAINST THEM LEGALLY THEY WILL FIND A LOOPHOLE TO RETALIATE AGAINST YOU. Also the funny thing is when i questioned staff and nurses they seemed conflicted and on a personal note I work law enforcement and can tell nobody had their story straight of what occur and what reason.