Jessica Alvarez

Review of Hyatt Place Waikiki Beach

I'm currently still at the hotel and it's OKAY. It...

I'm currently still at the hotel and it's OKAY. It's definitely not what I was hoping for. If I didn't have kids and didn't want to bite the bullet expense wise, I'd pack up and find a different hotel for the remainder of my stay.

Positives: The location is great. It's close to the beach, restaurants and shopping.

Negatives:
Cleanliness-is disappointing. "Due to Covid" they are not doing daily housekeeping, they offer to clean it every 4th day. Honestly this seems more like the hotel doesn't want to pay housekeepers because an employee could still go in and clean all rooms daily with no contact to guests, while guests are out. Not cleaning leads to several problems, 1st I'm paying thousands to be comfortable and pampered while on vacation. I didn't pack a vacuum nor should I have to scrub my own bathroom floor every night while on vacation, that is one of the perks to paying to go on vacation. I've requested to have my room cleaned several times during this stay, we'll come back to an unvacummed room, sand still all over the bathroom and entry way and the towels, garbage bags, tp and tissue that they delivered are left just thrown on the couch or outside our doorway in the hallway. 2nd-I'm assuming that due to the hotel not doing the daily room service guests are now leaving dirty towels and garbage in the hallways and by the elevators. I'm guessing that will lead to a very severe bug problem in the near future. Also the same piles of sand have been in the hallway for about 3 days now, they should probably vacuum the hallways EVERYDAY.

Complimentary breakfast-is microwaved breakfast sandwiches, an orange, a yogurt and a granola bar. The 1st 3 days this was okay for the adults, the toddlers will not eat breakfast sandwiches. After the 3rd day neither of us could eat another breakfast sandwich and opted to just take the oranges and granola bars as snacks. It'd be easy for the hotel to step up this service as well and offer wrapped muffins or prepackaged cereal.

Ceiling leaks-just in the foyer but still it suprised me that they choose not to remedy this issue.

Elevator's-be prepared to wait at times 5-12 minutes for the elevator to show up.

Wifi-is spotty. It works okay.

Note to hotel on how to remedy some of these issues: start providing actual room service everyday and clean the rooms and hallways daily.
Provide more kid friendly breakfast choices.

On a side note: The destination fee says it includes a canvas tote and 2 bottles of water. We haven't gotten that yet