Service could be better.

Service could be better.

Lots of young staff members who don't care about service. Queued in line for some boots for my daughter. She received some and while we were at the counter the guy walked off the job. The fit wasn't right so we waited for someone to come to serve us and they took the person behind us and not us in the front!

No measurement of skis against her to see if they were the right length. No asking us of our weight to change the DIN. So in the event of a crash would the skis then stay on?? Not a great experience for newbies. Fortunately I've skied for years so knew what to look for for my children but the team at Snow Planet don't care. Management need to give them all a rev up and put some customer service plans in place to retain customers.