SAMSUNG REFRIGERATOR WAS DELIVERED TO US AFTER PLA...

SAMSUNG REFRIGERATOR WAS DELIVERED TO US AFTER PLACING AN ORDER ONLINE. The fridge is very old and dirty and not well kept. It was not even cleaned and delivered to us. It has a big dent and all the buttons loose. I immediately reported it on their WhatsApp with the images and they Said they will process a replacement, for which I neither received a phone call or a text or any email. Now no one is picking up the phones or replying to any texts.