Mayada Elkordy

Review of Hilton Molino Stucky Venice

The hotel view and location is great , however I h...

The hotel view and location is great , however I had the worst experience ever. My wallet got stolen from my bag that was in my room in the hotel and no proper action has been taken. In fact, I got a comment that as long as the wallet wasn't kept in the safe, the hotel isn't responsible as if I am staying in the street with no secure or safety rules and housekeeping staff aren't part of the hotel staff, they are outsourced!!!!! What a justification and all what the hotel has offered is to wave our room charges, which won't ever compensate what I have lost from money or personal belongings or experience over couple of days I have spent. I haven't felt secured , safe or happy in the hotel and I will never be back again!! There are no cameras or certain policies or rules to protect the guests. In my view, this is encouraging unacceptable behaviours/stealing to be demonstrated with no serious action toward theft cases!!!!!