Toni Guckert Review of JW Marriott Resort and Spa
The hotel us very nice and water park is terrific....
The hotel us very nice and water park is terrific. Marriott staff are doing a lot with masking and cleaning to keep you safe. The bonvoy app makes it easy to request more towels etc without having hotel staff in your room. Bonvoy app also lets you chat with questions and staff is very responsive. The kids activities were great and easy to drop into (smores making, cookie decorating, animal rescue experience etc. ) 2 things that were disappointing were a) there are no microwaves in room and in our entire wing of the hotel which was at least a thousand rooms there was literally 1 super weak microwave. So anyone heating a baby bottle or .... had only that one. Hard to believe. And b) they advertise in the app and in the hotel to use the QR code to get updated information on activities, menus and restaurant hours. But it is not up to date. As just one example we saw that cibolo moon was open until 2pm on Saturday so we planned on lunch there. But when we got there at anout 12:30 it was closed and the person cleaning up said they wished they would update the hours etc on the QR code website.So a known issue
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