I've ordered in the past and haven't had an issue,...

I've ordered in the past and haven't had an issue, however at the end of the year, I ordered a couple of items online. The items took forever to ship and when I received my order, the basket was the wrong size and the other item was missing. I was so, so disappointed! I called and left messages twice. Nobody ever answered or called back. I also emailed twice. It took two days to even get a response. This is just to slow for a company that sells product online. Ultimately, I was refunded my money and told both items were now out of stock. I feel like this whole situation was handled poorly and I'm not sure I will ever order from them again.