Wish I'd read these reviews earlier!! I'm in the s...

Wish I'd read these reviews earlier!! I'm in the same boat of having ordered, and received a very fast reply from the Sales people, then..................nothing. E-mailed "Customer Service" (an obvious oxymoron) , still nothing. Phoned and no answer, left a message, still nothing. Have got an appointment with Citizens Advice later this week to see how to proceed legally about getting a refund. Also, I'll be in Glasgow in a couple of weeks, and will pay them a personal visit.