Terrible service. I've used them 3 times and had ...

Terrible service. I've used them 3 times and had major issues 2 of them. The first time, the car was an HOUR LATE. Second time was fine. Third time, they called me 10 minutes before the car was supposed to arrive to say that the website quoted the wrong price and they need to bill $11 more or they would cancel the reservation. Terrible customer service and lost a customer over $11.