If there is a zero rating here I will definitely g...

If there is a zero rating here I will definitely give it. Since day one I bought an Arien snow blower from them headache never stops. Paid in full the end of August promised to deliver in September. Nothing happened until the end of September I called in. Promised to call me back to arrange a delivery never happened. I have to call them back. After same scenario repeated 4 times they finally get it delivered when it's already the end of October. Just a couple of days ago we had our first heavy snow this winter in Ottawa.
I had pull this new machine out and tried. The engine makes very loud explosion sound regularly along with severe shaking and it wasn't running smoothly Because I have never used a snow blower I thought it's normal as a new machine it may need some break-in. To finish my drive way(2 cars) it easily finish the gas came with the machine so I put some more gas just bought from Shell(87 according the the manual) as long as it doesn't influence performance on removing snows. Until my wife told me the sound is different than my neighbours' I realize it and called them. They told me I need to bring in and refused to pay transportation. I had to fix a brand new machine and I had no choice. I rent a truck to bring in the last day of 2015 and get promised to call me today the earliest possible( The sales manager Jason promised the first priority this morning and it was 20-30 minutes estimated). Nothing happened until I called in when it's already closed to noon. The girl said it's fixed I can go pick it up and the problem was the carburetor need to be adjusted and I didn't misuse the machine. I happened to talked to a friend he told me that it' doesn't make sense on such an out of box machine. It should be set before going out of factory. Even when I was picking up the same girl on the phone said the gas I put in was also not good. I highly doubted, everything I did was followed the manual. My impression is that they are just not trustworthy and managed to try to avoid their responsibility. Once they had your money they don't care anything else. What a bad new year for me in this ironic so called store. I will not suggest this store to any one