It was the customer reviews that led me to BBK and...

It was the customer reviews that led me to BBK and now it's time to write one of my own. My experience was exceptional just as other reviews suggested it would be. For the first time, I was having a custom piece made. I had called in advance to ask some questions and every interaction I had with the designers and ultimately with the store staff demonstrated a high level of customer service. When we met, Christine thoughtfully guided me every step of the way. She listened to my ideas, and as we discussed options, she was always clear about how my choices may affect the style as well as the price, so there were no unexpected surprises. I felt consulted and included vs feeling like just another sale. Outside of the design process, I received regular and prompt updates on the status. The only true surprise was my reaction to the finished product. It was even more stunning than I could have imagined it to be from the CAD images. It is a very special heirloom piece, and I have BBK to thank. You won't be disappointed in the quality or the service. Thank you BBK!