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Promised business cards for an event Saturday by 8...

Promised business cards for an event Saturday by 8pm. Called Saturday afternoon to confirm. Came to store at opening Sunday morning, job not started. Called Sunday afternoon on hold 15 minutes to finally be told job not started. 45 minutes before closing I am sitting here watching them print and cut cards. Am I the manager? Why do I need to stand over you to make sure you do your job? The employees are terrible but it starts with leadership from above which is clearly nonexistent.

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