Kristin McLaughlin

Review of Keyes European (Mercedes–Benz)

There were either some extreme miscommunications b...

There were either some extreme miscommunications between the sales department and the finance department, or these are some of the most dishonest and shady people I have ever dealt with (and I m a lawyer, so that says a lot).

We reached a deal on a GLC, which included a 3 year maintenance package thrown in. We also explicitly asked if this price included tax and other fees. We were told yes, except for title and registration fees. We were also told we would receive a $500 discount based on my membership with the Bar Association.

When we got up to finance, they tacked on tax, charged us for the maintenance package, added another package we didn t want and said it was included, and did not give us the Bar discount. All of this brought the price up about $7,000, plus the $500 for the Bar discount. Everything was rushed and we were told just sign here and you can get going. This was after 4 hours of sitting in the dealership on an empty stomach. I m also pregnant and generally exhausted, so we just wanted to get out of there.

When we got home, we realized there were all these extra charges that were represented to us as included and I received an email from the Bar with my voucher for $2000, not $500. So we called. They are now denying the price included tax or anything else, and told us to call the guy in the finance department, who is conveniently not in. I m just baffled.