John Dow

Review of Casas adobes post acute rehab ...

Experiencing first hand the dynamics of this facil...

Experiencing first hand the dynamics of this facility it is crucial to point out several deficiencies within management that either the owner and/or ensign corporate compliance wishes to do nothing about. There is a triad of corruption preexisting and presently occurring in the facility compiled of the director of nursing, the business office manager (who runs them), and the administrator. The administrator seems to have no backbone and like a puppet allows the business office manager to make decisions for him and run the building without input of his own. The director of nurisng which retaliates against anyone who challenges her or makes valid complaints about her. She retaliates against families to medical providers. The business office manager often states that the compliance department members are her friends and will do nothing to her if and when complaints are filed against her or them. This seems to be accurate since nothing is ever done or addressed when complaints have been filed. During meetings, the business office manager furthers her intimadation tactics by verbally presenting her knowledge of confidential filed complaints through ensign compliance against her in order to support her statements of her immunity to corrective action.