I never checked their Google rating after so many ...

I never checked their Google rating after so many failures from this carrier. Now it s clear why they have such low rating. I empathize for the employees since they likely are employed by this inept company without knowing how poor the service is. I m not going into detail but our company has experienced so many problems over and above delivery delays and missteps.

The craziest part is you can only contact a call center and have a nice lady say I m understand. Well, the Company doesn t understand. Problem is you can t speak to someone with decision making solutions and they have never followed up to explain or apologize.

They need to discover the real meaning of Customer service .

With Carrier competition in today s world, it s amazing this company can survive.