I am very disappointed with the poor support and o...

I am very disappointed with the poor support and order fulfillment at Formlabs. I spoke to the support team about resin selection for our Formlabs 2 printer and was promised an answer by email which never arrived. I made a choice without their guidance and ordered Clear Resin with expedited 2 day shipping last Wednesday. On Thursday, I called to check on shipment and the Formlabs support person confirmed that the resin was not on backorder so it should be shipped that day or the next. It is now the following Monday and still no shipment shows on the dashboard. Following up by phone I get a 'no one is available to
take your call, please leave a message' response. People have a right expect a more well run operation that is responsive on expedited orders. At this point I have no visibility into when or if our order will be actually be processed. Very underwhelming service at best from an organization that is showing an utter lack of maturity and reliability.