We booked our room 2 months in advance, stipulatin...

We booked our room 2 months in advance, stipulating that we needed a king size bed due to my partner's neck and back injuries. When we arrived we were given a room with a double bed, the room was also very outdated and not particularly clean. We called down to have this fixed and ended up speaking to an extremely rude and confrontational "front desk manager" called Christine, she refused to help and was quite dismissive. This is not the customer service I have come to expect from our many stays in the Starwood hotel chain. I will never return to this hotel, and will not be booking a Westin for the foreseeable future. Appalling customer service in a sub-par hotel.