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Arthur Brownlee IV Review of Hotel Los Gatos and Spa
Gorgeous hotel, with great service and quality roo...
Gorgeous hotel, with great service and quality rooms. However, when a cockroach woke my wife at 3am, the management only compensated by dropping a few minor charges and a 10% discount. Wasn't looking for a free room, but a bit more of an apology for us not getting any sleep after that would have gone a long way.
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