Ordered items back in March and received itoit a m...

Ordered items back in March and received itoit a month later which is fine because I understand due to the Covid crisis. However,e several items were missing that I paid for and even though I have emailed their customercare twice about the missing items, I have yet to receive a response. I tried calling also but their phone number literally says they're only accepting emails. It has now been over a month since the first email was sent and zero response in receiving a refund for the items I never received. Horrible customer service when all other companies seem to be functioning pretty normal at this point.