Hopeless service & rip off. Room had no hot water....

Hopeless service & rip off. Room had no hot water. As I had booked it for 3 days checked with front desk in morning & complained about the room. They told me to pack my luggage & assured will be moved to another room . I miss imp meetings as I go to room & pack my things.They took my keys. I come at 10.30 pm to hotel. They make me wait 15 minutes only to say that I need to go to same room as they have no plan to shift me. Call Westin customer care got complaint number after 2 calls & 30 mins wait. Horrible experience.