It's very obvious that the service dept is overboo...

It's very obvious that the service dept is overbooked...the staff was running around
with their heads cut off.
I had an appt on Tuesday of last week,1pm,
they told me it would not be done until Wed
I made an appt for the next day 1120am
He texted me at 3pm and said they had not started on it.
I texted back and said I either want my car done today or a courtesy car.
He said it would be done at 5.
I never had this problem with Barrier Volvo
the entire time I owned my car ,12 years.
I bought my MB at Lynnwood and i will take it there for my service next time