Stephen Friese

Review of AutoNation Ford Jacksonville

We will NEVER do business with AutoNation Ford Jac...

We will NEVER do business with AutoNation Ford Jacksonville or any AutoNation dealer after our experience tonight.As my wife and I were in the process of working numbers and buying a new car, OUR OWN SALESPERSON (I believe his name was Jacob) TOOK OUR new car (the one we were in the process of buying) on a TEST DRIVE with another person WHILE WE WERE SITTING THERE WAITING FOR LIKE 30 MINUTES for the numbers on the deal. (Supposedly they had an appointment but failed to cancel it when we started doing the deal) So needless to say, we walked out and will NEVER EVER deal with them again. Not to mention the General Manager tried to defend what he did and when we approached the salesperson for explanation, he was smiling and laughing at our ordeal. We then explained to the current couple who was test driving it what they did (it wasn t their fault at all). Talk about completely unethical AND unprofessional.