Samantha Hammond Review of Kimpton Hotels
We checked into our room after a loooong flight an...
We checked into our room after a loooong flight and immediately the toilet was blocked (nothing sinister!) We called for a plunger and a lovely team member rectified the issue and let us know he had to fix something to make sure the toilet filled up with water to ensure it removed waste.
Our next issue was that after being out all day, we were missing our tv remote, not normally a major issue but there was something to be watched on tv that night which caused frustration (fires in Australia!), especially after the second phone call to follow up and the 3.5 hour total wait time. We also located a pillow behind the bed head in our TV remote search that had obviously been overlooked in previous cleans and left it out of the way to ensure we didn t accidentally use it.
On our last night (Night 4), my partner was packing his suitcase and noticed a USED NAPPY near our window!!!! This had been here our entire stay!!!
After this, he then went to bed and found blood on one of his pillows!!!! Seriously!!! Housekeeping had put the extra pillow back on the bed without changing the case!!!
I have worked in hotels for many years - as a Director (Fact. Check it) and would be disgusted if this was anywhere I worked. I can t believe housekeeping and management can be allowed to be this sloppy!! Completely unacceptable and I would never recommend this hotel to anyone. I have photos of everything mentioned.
Disease must be paramount in this place.

Comments: