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We are here with friends celebrating the life of o...

We are here with friends celebrating the life of one of our friends who has stage 4 colon cancer that has metastasized and is not expected to live for long. He made reservations for 4 rooms as a block. We were the first to arrive. The front desk was only able to check us in for one night since the person on whom's name the reservations had not yet arrived from the airport and wouldn't do so for several hours. As a result, we were told we would get the $159 + resort fee rate for the first night and once the person in who's name the reservation was made, the remaining to nights would be added at the same rate. The following morning, I received a text reminding me to check you. When we went to the desk, we were told that there was no reservation in our name. The person who had booked all of the rooms for the 10 of us had checked in, but that no arrangements had been made for us. As a result, we would have to pay over $400 a night plus taxes for the remaining two nights. Even after providing my IHG number, with the 34k points on the account, I was told there was nothing they could do. Any deal found on the web site could be be used because the deal had not yet started and they could not update yesterday's registration to be for three nights using the Thursday night deal for the next two nights. As a result, I now have an anticipated bill over $900 dollars, which totally takes away from the money I was planning to use to gamble. So, not only have you lost a return customer, you have lost a gambling customer and one who will share the inappropriate experience in social media. Have a nice weekend, as while ours was going to be difficult enough being with our dying friend, but we now have fewer dollars in our savings account as a result. Very bad form!!!!

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