Damon Bosonac

Review of Brungot Farms

I ordered an evergreen cross from them for Christm...

I ordered an evergreen cross from them for Christmas, first time ordering from them. The order went through and the money came out of the bank. I was never informed that the order was completed and ready for pickup. I ordered on November 24th and picked up on December 18th. I called the number listed on the site and I spoke to "A" who told me the cross had been ready for a few weeks and could be picked up at the YMCA location. The cross was nice, the fact that I never received any form of notification was disappointing. According to the email I received when I placed the order I had to click on a link on the order confirmation email that I received and that would tell me my order status. I did just that and I continually saw the same response. "We've accepted your order, and we're getting it ready. A confirmation email has been sent to "my email." Come back to this page for updates on your order status." As already mentioned there were no updates. As for "A" when I spoke with him on the phone his response was flat, like he didn't care or he may have heard this a few times before. First and last transaction with Brungot Farms. Overall a nice product, just poor customer relations. When I went to pick the cross up the afternoon that I called Dec 18th, I was asked if I was the one that called about the cross, I said I was that person, and it wasn't "A" that I was dealing with. He may have been the one doing clean up on site. Not even a sorry for the confusion, mix up or whatever you would like to write it off as.