HORRIBLE! Their tracking system does not work and ...

HORRIBLE! Their tracking system does not work and they don't know what's going. Also their system is flawed since they allow the creation of a tracking number without even having the packet yet. I called them, i got auto-redirected 2 times, then they hanged up, then the operator couldn't inform me because they didn't receive the packet yet even though there has been a tracking number created since a week! I'm stuck now without a device that i absolutely need before going to vacation!