My husband and I booked 5 rooms for 4 nights at th...

My husband and I booked 5 rooms for 4 nights at this location. WE were very impressed with the property and the walking trails. Most of the employees were nice especially at the spa.

Here is our issue-lack of a manager available for guest and no response when we requested one.
3 of the rooms had problems the first night.
Our room that we were staying had a rat chew it's way into our room the first night in the middle of the night.

We called the front desk and were relocated around 1 am. Another room where my father in law was staying had the smoke alarm go off in the middle of the night. Another room had a plumbing issue where water leaked all of the bathroom.

When I went to the front desk after our first night to ask for another room key for our new room that we were moved to, I asked the hotel employee for a manager. The employee told me that the hotel manager would give me a call. After all day I decided to call myself to follow up and there was not a hotel manager available so I spoke to the front desk supervisor. After speaking to the front desk supervisor, I was told that a $75 room credit would be extended. I responded by asking the employee to still ask her manager to call me.

Long story put short when I called the next day I still could not reach a manager and we never received the $75 room credit. I followed up a week after check out and was told that it would be credited to our credit card. This never happened. I feel like the lack of management response to a rat making it's way into our room the first night on this property ruined the experience for us. I also noticed the the review I wrote on Yelp was removed yesterday. I do not recommend this hotel for one reason- the current management. Seems to not have anyone in charge to speak to if you do have a problem and there is an obvious lack of empathy when the experience doesn't go well.