Everytime my wife calls the man is extremely rude....

Everytime my wife calls the man is extremely rude. She's got a ton of brand new clothes/hardly worn clothes for summer including rompers and dresses she been trying to get them to look at and one minute they say yeah come down this day then when she calls that day to double check they give her a different day to come in and when that doesn't work for her they say well we probably won't be taking anything anyways. Second time she's been rejected and they are so unkind when they do it. That's fine though, another stores gain