William Hubbard

Review of BMW of Nashville

My battery in my BMW died while I was on vacation....

My battery in my BMW died while I was on vacation. Thought this was a bit unusual since the battery was only 27 months old. Karen Gerow was my technical manager and she said they would do the diagnostics to determine why the battery died and determine if it could be recharged. A couple of hours later she informed me they could not recharge the battery and it appeared I left my lighting switch in wrong position which ultimately drained my battery over five days. Unfortunately, the warranty for my battery had recently expired. Despite this, Karen went above and beyond to minimize my costs. She did not have to do this but her can-do attitude, initiative and proactive approach to solving problems and looking out for her customers was exemplary in every respect. I cannot thank her and the BMW team at Nashville enough.