Addendum 04/11/2021

Addendum 04/11/2021

At the request of the ALD company to contact them so that the matter can be clarified, the picture of this company described above has been confirmed exactly.
Our legal admission and objections are not dealt with at all, instead they confuse the car that is involved and the damage completely. Photos are criticized that were not submitted at all and the fact that 6 days have passed since the vehicle was handed over to the creation of the DEKRA report and 550 km were driven by unknown persons is completely disregarded.
You are stubborn, unreasonable and ignorant. So stay away from the company.

Never again with this company !!

I leased a car from ALD GmbH. I have never seen such a bad, incompetent, unqualified and almost (rip-off) company.

It starts with the fact that the company has been listing an employee in its invoices, emails and letters in the letterhead as a clerk who has already left the company for at least 3 months. When I asked (!!!) that one should change that and switch a call diversion, nothing happened. Months later, this employee was still on the invoices as a clerk. I find it very embarrassing.

But you could have overlooked that if this company hadn't tried to pull you over the table with almost criminal means when you return the vehicle.

The whole thing starts with the fact that shortly before the end of the contract, after 36 months, I constantly had to make ALD GmbH aware of the need to organize a handover of the car on time. Nothing happened. They wanted to "coax" a tacit contract extension from me. 15 days after the end of the contract, after I finally deregistered the car, it was easy to schedule a vehicle handover. The car stood there as if peeled from an egg. It has only been in my heated garage for the past 12 months. The car was returned with 30,000 fewer kilometers. Even the employee who took over asked me whether the car had only been "driven in the living room"
As a precaution, I made more than 30 photos of the car, "inspected" the car with 2 witnesses and had the employee who took over the car sign a detailed report on the day of the handover, stating that it was absolutely "damage-free", "scratch-free" and that it was in top condition .
As a result, the car was then driven over 500 kilometers before it was presented to DEKRA for an expert opinion 6 days later.
This then suddenly diagnosed a dent in the bonnet (damage 120) and a scratch on the bumper (damage 450).

In response to my objection, the remaining days were duly calculated and I was offered to forego the "dent" of 120 . When I did not agree and insisted on a correct billing, I was then written: "So now I will not be reimbursed for the 120 for the" dent "and if I want something from you, I should sue you. Literally.
The correct billing was another month in coming.

I have now sued this company ALD GmbH and can only advise everyone against doing business with this ominous company, even if the offer sounds or looks good in terms of price (financially) at the beginning, the rude awakening comes with the final bill. It almost looks like this is methodology and a nasty ploy from this company.

So stay away from this amateurish company with these strange (dubious, almost criminal) machinations.