Ian Chan

Review of Hilton Hill Country Resort and...

The only good things: sound isolation between room...

The only good things: sound isolation between rooms, strong A/C, no weird smells.
Front desk person most unhelpful. First kept messing up my name. She thought we had one room reserved when we actually had 2. Lied that rooms in other floors were full and stuck us in the basement. She didn't even know where the other entrances of the hotel were.
The key cards are terrible, lots of people seem to have ones that don't work.
Beds are old, got bruised by a broken spring on one side of the bed.
Carpet looked like it was never vacuumed.
Ice bucket had stains from tea or coffee, like it is never cleaned or sanitized.
Corners of the tables and TV with dust, indicated poor room cleaning.