Shane Hare

Review of Harrogate Business Enterprise

Rented a van from them. The van was covered in sma...

Rented a van from them. The van was covered in small scratches, and several dents and I pointed as many out as I could when I collected the van. I was told they were all under the size and nothing to worry about.

Get the van back to them and they suddenly spot a small looking scratch on the front bumper and home in on it. The scratch was apparently bigger than their tool, but under the bumper where it couldn't be seen - the small area that you could actually see was way smaller than the acceptable limit.



Don't trust these scammers. I made the mistake of not photographing everything before I set off.

Update: the day after I wrote this review, Enterprise cancelled the claim against me and started the refund process - which can take up to 5 days. I'm not certain of the reason as they didn't make it clear, but I assume it is because I pointed out the damage was under the bumper and their damage assessment tool clearly states that scratches and scuffs under the bumper are not to be considered as damage.