Christopher Snell

Review of The Peninsula Chicago

Rooms were amazing and immaculate but customer ser...

Rooms were amazing and immaculate but customer service could be improved. I ordered an ironing board at 11pm because I had to depart for a meeting at 6 am, I stayed up until 1230 waiting for the iron and called back twice to check on its arrival. When I awoke at 5am the next morning still not ironing board, as I walked out at 6 am it was at my door. The staff was amazingly nice but device request process could be smoothed out.