Allyson Jenkins

Review of O'Meara Ford

Made an appointment for 730 a.m drop off. Arrived ...

Made an appointment for 730 a.m drop off. Arrived on time. Walked in to speak with someone and am not even acknowledge as two individuals are carrying on a personal conversation. I stand there awkwardly for a few minutes, for them to finish before I ASK if they can help me. I leave my car with them as they tell me they will call with an update.

I dropped the car off to have a diagnostic ran. Something that could be done in less then an hour. Three and a half hours later, I call the service department because I haven't heard anything. The guy on the line couldn't even find my information and said the car had not been seen. Said he would get it in and get back to me.

Three more hours go by. No word. I call. My call gets bounced around and am put on hold for 10 minutes. I hang up. I call back a half hour later. The guy on the line says they still don't have results from the diagnostic and wont until tomorrow and to call back then. I tell him that I cant have my car there over night as I need it in the morning, to which he says he'll have someone get back to me.

Half an hour later I get a call that my car is done...... how did it all of a sudden get done?

I come to pick it and ask to see the information on the diagnostic report. The women brushes me off and tells me it will be with my papers when I check out. I go to the cashier where again I stand around and the other women doesn't even acknowledge that I am there. Was very short with me when I did ask if I was to pay there and pick up my keys.

I pay but a technician never comes to speak with me about my vehicle. I look at the paper work and there is no diagnostic report. There is nothing to prove that they even ran a diagnostic code reader. Did I just pay for them to have my car sit on their lot all day??? Seems like it. I ask were my car is and the women just points and says outside. There is not one person who comes to help me get to my car or tell me where it is, as I wait in the service lane for 10 minutes. I eventually start walking around and find my car running with all the windows open. Seems safe.

I think I have only written one other 1 star review before but this place was easy to write a review for.

Horrible customer service. Will never suggest, recommend or return to this dealership, service department.

Seeing as no one came to speak with me or any information was even given on the diagnostic report, I 100% believe they just ripped me off and charged me for doing nothing.

The women on the phone did tell me though, that I needed new brakes and rotors. I had the car at another Ford dealership 2 days prior and they said my my brakes were in good shape. Took it to another dealership 2 days after visiting Omeara and they also said my brakes and rotors were fine.

If you want to be ripped off, visit Omeara Ford Service. They'll get you good.