I would be willing to bet that every 5-star review...

I would be willing to bet that every 5-star review given is fake. This is the worst company ever to do business with and I will never recommend them to anyone. They will try to screw you out of money and don't care about anything other than getting paid. They have zero sense of customer service, and I will never rent from them again, regardless of how good of a deal it is.