If i could give 0 stars i would! Worst service EVE...

If i could give 0 stars i would! Worst service EVER! We have been calling for 9 weeks trying to get help for an elderly person that NEEDS help. Have only talked to a human 2 times & have left repeated messages, even with a "supervisor"! They said they were mailing papers the same day we talked to them, 2 weeks later we still have nothing. What the **** is goin on over there? Not helping people apparently!