The nurses and vets are fabulous, can't recommend ...

The nurses and vets are fabulous, can't recommend more. The prices reasonable. However, after having my dog stay over night, my partner and I with no sleep and worried. We couldn't get a park and were late to our "pick up" appointment and the reception staff were incredibly rude and not sympathetic of our worry at all. Made us wait another half an hour to pick up pur boy. Plus a fire drill, making us exit the building for 10 mins. Not allievating our worry. After the waiting the nurse gave us a piece of paper and repeated what was said over the phone 3 hours ago. Would recommend some training for the reception staff to speak and act appropriately.