My brother was transported by 2 of your staff from...

My brother was transported by 2 of your staff from Brigham & Women's Hospital to central Maine. When the ambulance arrived, they hauled my brother from the gurney to a stair chair, despite him being in a semi-comatose state, to get him in the house. He was in a hospital gown with nothing on his feet. They struggled to drag him into the house with his feet dragging on the cold April ground. They dumped him into the hospital bed then left. In the medical field, this is called a "dump and run". There was no written or verbal report. There was no hospital discharge paperwork at all. He was in significant pain, evidenced by moaning and groaning. We were not able to get his pain under control for at least 24 hours.
The sad part of all of this is this man was for over 30 years, the EMS Director and Fire Chief of his town. The current Assistant Fire Chief and I spoke prior to my brother's arrival. He offered assistance from the EMS service or fire dept if needed. I offered to contact EMS for assistance after watching your employees struggle but they declined. It was very upsetting to his family who watched the whole ordeal. In all of his years of public service, I can assure you he treated each of his clients with dignity and respect, and NEVER would have physically treated the client the way your 2 employees manhandled him. Perhaps your employees need a refresher on how to treat the client with respect and dignity.
I am a Registered Nurse with over 40 years of experience. I can honestly say this is the worst example of professional behavior in my entire career. Definitely not your shining moment Lifeline Ambulance Services. If I could give -5 stars I would.