I booked a boarding room at roomme.id but there is...

I booked a boarding room at roomme.id but there is a confirmation of the booking being canceled and the deposit money cannot be refunded, I try asking if I want to book a room again, do I still have to pay a deposit? Because the first deposit I can not rafund with the reason I have not used boarding property. And I have to pay back the deposit even though the initial deposit was not returned, be careful if you want to book by roomme, admin a.n Delita is very unfriendly and I feel that the deposit must be returned even though it does not use the property. Very trap.