leesiepiecie

Review of Bill Kay Chevrolet

Would give 0 stars if I could.. filled out and onl...

Would give 0 stars if I could.. filled out and online application to see if I could get pre-approved before driving an hour away for them to tell me no. The sales lady who called me was extremely rude when I told her several times I won t be coming in until I know I can get financed, eventually she said someone from finance would call me in a few hours. That never happened, so I called, he rushed me off the phone and said he would call me back in a hour, that never happened. The next day someone of finance decided to call me, asked a bunch of questions I already answered on the online application, THEN AGAIN said someone in finance would call me back in an hour or two.... That never happened... I called back again and spoke to the finance director, he said he had no notes from who I talked to before and he hadn t been in the office since Saturday so basically no one should have called me anyways... then asked ALL of the same questions I answered with the previous guy. AGAIN told me I would hear back from him within an hour or two.. ya think that happened??? NOPE! The next day SOMEONE ELSE calls me acting like I havnt already talked to 3 different people and starts asking all of the same questions I ALREADY answered to two different people! I told him I wasn t answering them anymore and he needs to speak to the people I already talked to... Then later I get a voicemail saying they can t finance me.. Very rude about it, didn t say they hoped to have my business somewhere down the road. Nope, just can t help ya, sorry bye, basically. Horrible customer service! Get your act together..