This company is a good example of unethical practi...

This company is a good example of unethical practices. Our car was damaged as a result of their insured's cow being out in the middle of road around midnight June 2. It took until June 9 for anyone to contact us and when they did contact us, the agent from Sioux City was the rudest person I have ever dealt with. He wanted to come see the car on June 12 and we said the car would be at the house for him to look at. Well, June 12 came and went with no agent showing up or calling us. But come to find out, he was in town talking with the insured and asking him questions about our daughter. Well, if he would have shown up like he said he was going to, he could have seen for himself what kind of person my daughter was. The agent does not answer phone calls or return phone calls but the time I did get a phone call from him (after I sent a complaint to his manager), I asked him why it was taking so long and the only thing he could tell me that he was still investigating it. What? By this time, it had been over two weeks since the accident. The agent also told us to just go ahead and file it under our insurance. This is the tactic this insurance company uses, don't communicate with the victim in hopes they will get so frustrated that they will file under their insurance. Why should I, it wasn't her fault, they just didn't want to have a claim against them. The insured even told us that he takes full responsibility but yet we had to go through this improper delay of claim because they will do anything not to pay. Luckily, my daughter wasn't severely injured or killed. On July 5, I contacted the corporate office in Des Moines because the agent or manager were not keeping in contact with us for several days now. Coincidentally, I received a phone call from the manager that afternoon telling me that after the review, they are denying the claim saying their insured wasn't negligence but yet we had the police report, witnesses and pictures to state otherwise. I also received an e-mail from the manager stating this with a copy of the denial letter attached that he said he sent in the mail. But when I opened the attached letter, it had the wrong date of loss on it and he back dated it to June 30, 2017. I wonder why? When I did receive the letter in the mail on July 11, it was postmarked July 6 so there is no way he sent this letter that was dated June 30, 2017 on June 30.