Called the call center to ask what documents are n...

Called the call center to ask what documents are needed to send abroad, what the cost and so on. First, I've been listening to music for a very long time, and that says a lot about the company. Now there is no holiday period or anything else for all the operators to be busy for so long. Therefore, it means that they save on this service. But it's not the funniest. Secondly, when I got the opportunity to talk to the operator, I came across a female version of Parubia. I do not understand at all how it is possible to take a call center operator as a person with such a speech defect. I have nothing personal against the employee, but how could she be hired? I couldn't understand anything at all from what she was telling me. This is not a service, but a kind of parody ....