Stay was great, the only complaint was that during...

Stay was great, the only complaint was that during our stay my wife and I were locked out of our room and missed our dinner reservations for our anniversary because the door lock was malfunctioning. We called down to let maintenance, and we were instructed to wait at our room until maintenance arrived and completed the job. Once the door lock was repaired and we were able to finally shower and dress for leave for dinner we realized once we left the room that we had forgotten something and when we tried to open our room, the key card didn t work! We called down to the concierge and had to wait for new key cards. Our room was great, the views were phenomenal, but the lack of empathy for our time during our anniversary kind of put a damper on our experience.