Put down a reservation for a standard room months ...

Put down a reservation for a standard room months ago. Called and due to an error on the hotel part, I was put in a King with balcony for way more money. Instead of helping me I was told tough luck and had to cancel my reservation. Have never been treated more poorly by a hotel than I was by Hyatt Regency Cocunut Point. I was really looking forward to my vacation there. Highly recommended you go down the street to a friendlier staff like I am doing.